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- 100% satisfaction
- great selection low prices
- safe and secure shopping
1. Payment Information
Retailhandbag accepts the following forms of payment: American Express, MasterCard and Visa. You may also use gift cards that are issued through any of these participating credit card companies.
2. Privacy and Security
Retailhandbag places the highest value on your privacy and security. We take the protection and proper use of your personal information seriously, and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.
Retailhandbag does not share customer information (including e-mail addresses) with any outside parties. We may only disclose information when you tell us to do so, to identify or contact you, or to protect your rights or the rights of Retailhandbag as required by law.
Even within Retailhandbag, we restrict access to your information only to those individuals who need it to provide you with products or services available from our company.
Retailhandbag.com utilizes 128 bit Comodo SSL Encryption and Hacker Safe Daily Certification to ensure a secure and worry-free shopping environment. We are also a certified member of the Better Business Bureau Reliability Program. Transactions processed through Retailhandbag.com are always 100% safety guaranteed.
3. Shipping Terms
We utilize UPS as our shipping courier. Shipping times for ground shipments take between 1-6 business days. If you need your package sooner, please select UPS 2nd Day Air or UPS Next Day Air.
Shipping Schedule & Order Cancellations
All UPS Ground orders will be shipped within 48 hours pending payment verification and availability. Customers who choose expedited shipping will have their orders shipped the same day if the order is placed before 3:00pm EST. Once an order has been placed we are not able to cancel the order. However, you may return or exchange the merchandise through our standard return/exchange process. Please note that you will be responsible for any applicable shipping and return shipping charges.
Address Corrections & Lost/Stolen Packages
All orders are shipped to the address as stated by the customers when the orders are placed. It is the customer's responsibility to ensure that the address entered is in accordance with the shipping courier's standard. Retailhandbag reserves the right to charge up to $10 for any address correction or forwarding address that is different than the original address on the invoice.
Retailhandbag is not responsible for stolen or lost packages when the tracking system of a chosen shipping courier shows that the package was delivered. Please choose a shipping service with signature confirmation if you believe that it is unsafe to leave the package unattended.
4. Hassle-Free Return & Exchange Policy:
Retailhandbag.com wants you to be completely satisfied with your purchase by offering you our 30 Day Satisfaction-Guaranteed Return Policy. We stand behind our products 100% and offer you the option of returning or exchanging items that do not meet your needs.
You have 30 days from the day that you receive the package to return the merchandise for a full refund or exchange. For exchanges, we will charge/credit the price difference accordingly and ship the newly exchanged merchandise to you free of charge within the domestic US.
Here are the details of our policy:
- We will credit you the full purchase price, any taxes, minus the original shipping charges. The customer is responsible for the return shipping costs.
- For exchanges, we will charge/credit the price difference accordingly and ship the newly exchanged merchandise to you free of charge within the domestic US. International exchanges will incur standard international shipping fees.
- All items must be in brand new condition with all hang tags attached and unmarked, with the original box and packaging.
- ITEMS THAT HAVE BEEN WORN, DAMAGED, AND/OR ALTERED WILL NOT BE REFUNDED OR EXCHANGED. ITEMS WITH THE TAGS ALTERED OR REMOVED WILL NOT BE REFUNDED OR EXCHANGED.
- CLEARANCE AND FINAL SALE ITEMS CANNOT BE REFUNDED OR EXCHANGED, ALL SALES ARE FINAL. If you return the Final Sale items, Retailhandbag has a right to refuse the returned package at customer's cost.
- If the item that you ordered was already damaged or if there are any discrepancies, please contact us within 48 hours of receipt. We will do our best to replace or repair the defective item as soon as possible. Any damage or discrepancies claimed after the 48 hours of receipt will be subject to our discretion.
Return / Exchange Procedures: - You must arrange your return or exchange within the 30-day period specified above.
- Simply complete the return/exchange portion of your invoice and include it with your package. Make sure to enclose the invoice and the return item(s) in a securely sealed box.
- It is strongly recommended to use a trackable mailing service as we cannot be responsible for lost packages.
All Returns & Exchanges should be sent to:
Retailhandbag
1047 S. Santee
Los Angeles, CA 90015
Return Processing Time:
Please allow 7 days for the exchange or return to be processed. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Retailhandbag.com. |
